Privacy Policy

Toshiba Memory Corporation (hereinafter TMC), guided by its Basic Commitment and Standards of Conduct, engages in business activities that allow it to contribute to society, to earn the trust of all of its customers, and to meet the expectations of stakeholders.

TMC recognizes that the personal information received from stakeholders in the course of business activities is an important asset of each stakeholder, and also an important asset for TMC as a source that contributes to the creation of new value, and provides appropriate protection for personal information in accordance with the following Basic Policy.

1. Basic Policy

Date of introduction: April 1, 2017

Yasuo Naruke
Representative Director
Toshiba Memory Corporation

This Basic Policy applies to personal information held by TMC in Japan. Please confirm details of the privacy policies of TMC's affiliates in Japan and of its overseas subsidiaries by contacting those companies directly.

2. Intended Use of Personal Information

The main area of business in which TMC makes use of personal information is the semiconductor memory business. With respect to the intended use of the personal information held by TMC, please refer to the section on Intended Use of personal information.

When TMC obtains personal information from customers in respect of a product or service, TMC clearly indicates in advance the intended scope and purpose of use of the personal information, and makes use of the provided information within that stated scope and purpose of use.

In the event that a need arises to use a customer's personal information for any purpose that goes beyond the stated scope and purpose, TMC notifies the customer to that effect, and obtains the customer's consent before making such use of the information. TMC uses personal information entrusted to it by other companies only within the terms of the contract it enters into with those companies.

With respect to the intended use of personal information held by TMC, please refer to the page covering the Intended Use of Personal Information.

3. Provision of Personal Information

4. Procedures for Requests for Disclosure

TMC responds to the following customer requests in respect of the customer's personal information held by TMC: 1) Requests for disclosure; 2) Requests for notification of the intended purpose; 3) Requests for correction; 4) Requests for addition; 5) Requests for deletion; and 6) Requests for cessation of use or cessation of disclosure to third parties. Please contact us if you require further information on the details of the request procedures are as follows. Please note that we will charge a fee for requests for disclosure and requests for notification of intended use.

5. Inquiries Concerning Personal information

6. Request to Children under 16 years of Age

Children under 16 years who provide personal information to TMC should do so only after obtaining the consent of a parent or guardian.

7. Notice regarding Websites Operated by TMC

8. Information on important changes and notices

TMC posts details of important changes to and notices on personal information protection in the Announcements section.

9. Revisions

TMC may revise the Personal Information Protection Policy from time to time, in order to better protect customers' personal information and to comply with changes in applicable laws and regulations.

10. "Contact Us" on Personal information Protection

Please contact the following department with any inquiries in respect of personal information protection:
TMC Memory Corporation - Human Resources & General Affairs Department
Address: Hamamatsucho Toshiba Building 29th Floor C Zone, 1-1 Shibaura 1-chome, Minato-ku, Tokyo
E-mail address:

Revised: June 15, 2017
Personal Information Protection Manager
General Manager
Human Resources and Administration Division

Intended Use of Personal Data

TMC uses personal information provided by customers and other individuals for the following purposes:

1) Personal information related to customers
  • a) Shipment of products
  • b) Provision of information on products, services and events
  • c) Provision of product support or maintenance
  • d) Responses to inquiries and requests for consultation
  • e) Issue of warranty cards and provision of in-warranty service
  • f) Provision of membership services
  • g) Product development, conducting questionnaire-based surveys, implementing monitoring
  • h) Performance of contracts
  • i) Business negotiations and meetings with customers
2) Personal information related to shareholders
  • a) Enforcement of rights and fulfillment of obligations under laws and regulations
  • b) Provisions made for shareholders (shareholder benefit programs, etc.)
  • c) Implementation of measures related to shareholders (surveys, etc.)
  • d) Shareholder management required by laws and regulations (preparation of shareholder data, etc.)
3) Personal information related to government officials and civil servants
Contacts with, reports and inquiries, etc., to the competent authorities required for the execution of business
4) Personal information related to business partners and officers and employees of other companies
  • a) Contacts, discussions and the like required for the execution of business
  • b) Management of information on business partners and processing of payments and receipts by TMC
5) Personal information received under contracts with business partners
Performance of outsourcing contract
6) Personal information on applicants for employment
  • a) Contacts with and provision of recruitment information to applicants for employment (including internships)
  • b) Recruitment management at TMC

With respect to 3) and 4) above, personal information may be obtained through commercially available lists of the relevant personnel.

With respect to 5) above, the personal information is not, in principle, subject to disclosure.

The end

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